Scope
Scope Change: The Professional No
Published September 23, 2026
Know Exactly What to Say
The full script is below, word for word, for when the client asks for more than the project covers. Copy it, change the names and dates, and it is ready to send or say.
Practice It Before the Real Conversation
A printable PDF. Say the lines out loud, then fill in your own project's names and dates, so the words are yours before the client is on the line.
Download the practice sheet (PDF)How to Use a Script
Four steps:
- Watch the video once.
- Copy the script. Change the names, dates, and numbers to match your project.
- Say it out loud until it sounds like you. Use the practice sheet if the page has one.
- Use it in the real conversation, in the email or on the call.
The Script
Word for word, as said in the video. Copy it and change the names, dates, and numbers to match your project.
ScriptScope Change: The Professional No
Thanks for bringing up the rooftop terrace design. I want to make sure we handle this properly so nothing falls through the cracks. That piece was not part of the original scope, so adding it now would affect both our timeline and budget for the current phase.
Two ways to move forward.
- A. We can process it as a change order and adjust the schedule.
- B. We can plan it into Phase 2 where it fits naturally with the exterior work.
I recommend Phase 2 so we keep the current deliverables on track. Let me know what makes sense for your team.
Free script pack
Get the Free Scope Script Pack
The next conversation will not sound like this one. The free Scope pack gives you five more scripts for when the client asks for more than the project covers, each in friendly, neutral, and firm versions, so the right words are ready before you need them.
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