The libraryYour situation
Delays & Problems
When the schedule slips, the right update names the impact, the next step, and the decision required. No apology spiral. No blame.
4 scripts. Every video comes with its full script and a printable practice sheet. Free, no email needed.
1-minute videoTelling a Client About a Delay Without Saying SorryQuick update on the site survey deliverables. The soil analysis report came in four days late from the lab, which shifted our grading design by the same amount. Revised delivery for grading drawings is now April 22nd instead of April 18th.VideoScriptPractice sheet
1-minute videoReporting a Delay to a Client With a Recovery PlanUpdate on the curtain wall design. We found a coordination conflict between the HVAC routing and the facade support structure. This will delay the curtain wall drawings by one week.VideoScriptPractice sheet
14-minute lessonHow to Tell a Client About a Delay Without Blaming AnyoneThis video gives you the exact structure, the exact words, and the exact tone so you deliver that message in client-ready English, professionally with zero blame, and a clear path forward. By the end of this video, you will have a structure you can use today in your next client email or call.VideoScriptPractice sheet
1-minute videoWaiting on Client Feedback? Send This to Move It AlongQuick update on the mechanical design package. We submitted the HVAC drawings for your review on April 1st. To keep the project on schedule, we need your feedback by April 8th.VideoScriptPractice sheet
Free script pack
Get the Free Delays Script Pack
The next conversation will not sound like this one. The free Delays pack gives you five more scripts for when the schedule slips and the client needs to hear it from you, each in friendly, neutral, and firm versions, so the right words are ready before you need them.
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