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Professional Pushback
Saying no when the answer is no. Saying not yet when the answer is not yet. With language that holds the relationship intact.
3 scripts. Every video comes with its full script and a printable practice sheet. Free, no email needed.
1-minute videoClient Deadline You Cannot Meet: Give Two Options and Recommend OneThanks for the call. I understand you need the electrical design package by April 5th. Based on the scope we reviewed, that timeline is not workable for our team.VideoScriptPractice sheet
1-minute videoPushback on ASAP: The Realistic DeadlineI understand you would like us to revise the budget estimate as soon as possible. To help me give you a date I am confident we can meet, I need to make sure I have complete details. Three quick questions:VideoScriptPractice sheet
12-minute lessonSaying No to a Client: The Exact Words That Keep It ProfessionalThis video gives you the exact structure, the exact words, and the exact tone so you deliver that message in client-ready English, with full control, zero defensiveness, and a clear path forward. By the end, you will have a structure you can use in your next client email or call today.VideoScriptPractice sheet
Free script pack
Get the Free Pushback Script Pack
The next conversation will not sound like this one. The free Pushback pack gives you five more scripts for when a client asks for something you cannot agree to, each in friendly, neutral, and firm versions, so the right words are ready before you need them.
The pack arrives by email in a few minutes. After that, the weekly newsletter.
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